franklinfaders.com Return and Refund Policy

Welcome to franklinfaders.com, your destination for high-quality music and audio equipment. We want you to be completely satisfied with your purchase, but we understand that sometimes things may not work out as expected. Please read our return and refund policy carefully to know your rights and responsibilities.

Returns

If you wish to return an item, please contact us by emailing [email protected] to initiate the return process. Please include your order number and the reason for the return in your email. Returns must be requested within 30 days of the purchase date.

Return Shipping

Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team. We recommend using a trackable shipping service to ensure the safe return of your item. Please retain proof of return shipment for your records.

Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
• Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size or model, please email us at [email protected] to arrange the exchange. We will guide you through the process and help you find the right replacement.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly and ensure your satisfaction.

Contact Us

If you have any questions about our return and refund policy, please reach out to us via email at [email protected]. Our customer service team is here to assist you and provide the best possible shopping experience.